You go to Italy and you expect great food. I, for one, was looking forward to the pizza. The pizza was exactly what I was expecting — great, cheesy and totally Italian.
However, there were some things I wasn’t expecting. Dining in any country tends to have a cultural norm attached to it. In America, we expect good customer service, good food and free water.
Italy was totally different. I hadn’t looked up dining in Italy at all. I figured I’d wing it and follow the example of those around me.
Here are just a few things I’ve learned about dining in Italy from my time here.
First of all, if you sit down as a group, you pay as a group. The waiter will bring one ticket with everyone’s meals on it and you’re expected to pay all together. It makes it simple for the waiter, but not for us. We Americans were used to waiters who will willing split the check for us and let us pay separately. In Italy, it’s the ultimate working together test.
There was one time we successfully had the check split, but it was a hassle for the waiter because he wasn’t used to it.
Another problem you run into when you’re paying all together is the fact not every has the correct change for their meal. When all 20 of us were out eating together, collecting money was slightly ridiculous. If not everyone was paying attention at the same time, then it just wouldn’t work without someone getting a headache over it.
Then, you have to be mindful that the waiter won’t bring the check until you ask for it. Italians consider it rude to bring the check before you’re ready and even worse if they bring it before everyone at the table is done eating. When we were out eating as a group, we were all done except one person who tends to eat a slower, yet constant, speed. We asked for the check (she was OK with it) and the waiter expressed his concern that he would offend her if he brought it. It took some convinced, but we finally made him understand it was OK.
In America, we don’t find it quite so offensive if someone doesn’t finish their meal. Here, it is. If you leave something on the plate, it’s either because you didn’t like it or you’re sick. This is most likely because they almost always make their food. No microwaves or heated up frozen stuff.
During our first dinner in Florence, they brought us course after course of food. I’m a one-plate-and-I’m-done type person. The meal was already planned by the Study Abroad in Florence program. When I slowed down and couldn’t eat the new plate of pasta in front of me, the waiter asked if everything was OK. I didn’t understand him, but the study abroad representative translated. She had to explain to him that I wasn’t sick or didn’t like it, I was just full.
Even the atmosphere in restaurants are a little different. Americans understand noise. They tend to be rather loud. Italians aren’t. In a restaurant, it’s not culturally acceptable to yell or talk loudly as we might in America. When we are a little loud, we get looks from surrounding tables and we’re immediately written off as American.
Another thing I should have been expecting, but didn’t, was that wine is served with every meal. You obviously have the option of drinking it, but Italians tend to have one or two glasses with their meals. I don’t like wine and so I usually stick to water or Coke. However, we were told when we first got to Florence that Italians don’t drink wine to get drunk. They drink it as a nice accompaniment to their meal. It’s not acceptable to sit at dinner and get drunk off of the wine in Italy. If anything, it labels us as Americans, because the stereotype is that we love to party party and alcohol is part of that. So, while wine is accepted here, it is not provided to we can get wasted.
There was something else I never really appreciated in America that I think I will now. Water is not free in Italy. There are no free refills. If you order more than one of anything, you pay for both. In America, it’s illegal to charge for tap water. Here, the only water that’s free is the water that comes out of those little fountains on street corners. Also, in America I get free refills!
Something else you should know if you ever eat out in Italy is that you don’t leave tips. There is a cover charge already added to the bill in most places. It’s always good to check how much the cover charge is –they charge per person sitting down.
This might be why customer service is not a high priority. It’s not that the waiters or people at the counters aren’t nice. They just don’t rush to get anything done for you. Americans expect everything to come the instant they ask for it. We consider it good customer service to give the customer what they want.
What we consider poor customer service here could be part of the relaxed Italian lifestyle. They tend not to rush to anything. They don’t seem to concerned about getting concerned. They’re the people who ask, “What’s the rush?” and sit down to have a good conversation with a neighbor.
That’s one thing I do like about Italian dining. It’s a time of eating together. Eating in separate rooms in front of different TVs is almost unheard of here. Dining together provides fellowship.
I like some aspects of Italian dining — the checks at the end of the meal, the expectation to eat ALL your food, and eating with a purpose. There are some things I miss about American dining though. Free water, free refills, and prompt service are just a few things that I’m looking forward to having when I return to America.